Return/Refund Policy

We currently DO NOT accept returns due to products being personalized for each order. Please be sure to review your order before placing it to ensure that everything is correct.

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Lost Orders

If an order is lost in transit, it should be reported within 30 days of the estimated delivery date so a replacement order can be arranged.

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Returned to Sender

If an order is returned to the sender (for example due to an incorrect address), a new order must be placed within 30 days of the estimated delivery date. The product price can then be refunded for the new order, and only the shipping cost needs to be paid again.